Key Responsibilities:
- Act as a primary point of contact for global operations, supporting Practice Groups, Operating Groups, and People & Culture teams with escalations and stakeholder concerns.
- Proactively manage expectations and support high-quality service delivery and stakeholder satisfaction.
- Develop and maintain communication materials, training resources, process maps, and other documentation to support understanding of processes and responsibilities.
- Collect and analyze stakeholder feedback to identify trends, pain points, and improvement opportunities.
- Establish and monitor KPIs related to stakeholder satisfaction and engagement.
- Collaborate with Talent Acquisition, People Experience, and Learning & Development teams to align hiring, onboarding, and training strategies.
- Manage multiple priorities and complex workflows while supporting global operations across different time zones.

Key Requirements:
- Bachelor's degree from an accredited institution; advanced degree in Business, HR,



or a related field is a plus 10+ years of experience in client relationship management, customer experience, or operational leadership
- Strong stakeholder management and relationship-building skills
- Excellent analytical skills with experience in dashboards, KPIs, and actionable reporting
- High proficiency in Microsoft Excel, including pivot tables, VLOOKUPs, and data modeling
- Proficiency in PowerPoint and Microsoft Teams or similar collaboration tools Strong written and verbal communication skills
- Experience presenting information to senior leadership
- Ability to manage multiple priorities and complex workflows in a rapid-paced environment
- Comfortable working across time zones and occasionally outside standard business hours

Location - Remote, Delhi NCR, Bangalore, Chennai, Pune, Kolkata, Ahmedabad, Mumbai, Hyderabad

📌 Customer Care Manager (Mumbai)
🏢 QASolvers
📍 Mumbai