Role: Service Delivery Manager (SDM)_ Operation ManagerBSv Grade:C2Role Description
- Role Overview:
- In this role you will manage contracts daily including operations and finance and complex operational issues and will be responsible for profitability and productivity of the contract. You will continuously improve the service by identifying potential risks and resolving them through innovative reliable tools and methodology deployed by motivated staff. As a recognized thought leader, you leverage your extensive process/domain knowledge to develop the innovations and an innovative team culture and constantly explore opportunities for account development.
- As a Service Delivery Manager you will be expected to:
- Operate as Subject Matter Expert, recognized as a guru/expert in application of process(s) specialism
- Demonstrates an extended ability to think outside of the box and challenge convention
- Drive DGEM development within the expert community and DGEM deployment for your Client
- Display a thorough understanding of Capgemini, the way we do business,



the technologies involved and industry best practices, processes & procedures, levering this knowledge to consistently provide commercial and operational benefit to Capgemini and our clients
- Have excellent knowledge of technological products and solutions available on the market and has robust awareness of their strengths and weaknesses to drive the innovation of new products and processes
- Be an Influencer in the further development of the functionality of process specialism via technical knowledge, capabilities and attitude
- Actively seeks new opportunities for the application of CG BluePrint and other BIC Platform approaches components and the Automation Drive Suit
- Lead the analysis of complex information in a manner that conveys the salient facts in a clear, unambiguous way to a variety of audiences
- Have deep understanding of business context for the analyzed data, can draw insights and makes releva

📌 Procurement (Kolkata)
🏢 Capgemini
📍 Kolkata