Overview:
- We are seeking an experienced ServiceNow Lead Developer to design, develop, and implement scalable solutions on the ServiceNow platform.
- The ideal candidate will have deep expertise in CMDB, ITOM, TSOM, and TSM modules, along with robust hands-on development experience in ServiceNow scripting, integrations, and platform architecture.
- The candidate will play a key role in driving ServiceNow platform development, CMDB maturity, IT Operations automation, and telecom service operations transformation, while mentoring junior developers and collaborating with cross-functional teams.
- SN PSR configuration build (SASE/Security product models, cloud network security services, customer CPE resources, security product offerings)
Responsibilities: Key Responsibilities
- ServiceNow Development Design, develop, and implement solutions on the ServiceNow platform aligned with business requirements.
- Build and customize ServiceNow applications using:
o Business Rules o Script Includes o Client Scripts o UI Policies o UI Actions o Flow Designer o Workflows Lead development efforts and ensure adherence to ServiceNow development best practices.
- CMDB Management Design and maintain CMDB data model and CI relationships.
- Implement CMDB governance, health dashboards, and data quality rules.
- Configure and manage Discovery and Service Mapping integrations.
- Ensure accurate CI lifecycle management and relationship mapping.
- ITOM & TSOM Implementation Implement and support IT Operations Management capabilities including: o Event Management o Discovery o Service Mapping o Operational Intelligence Work on Telecom Service Operations Management (TSOM) solutions for telecom network/service monitoring.
- Configure event correlation, alert management, and automation workflows.
- TSM (Telecom Service Management) Implement ServiceNow Telecom Service Management capabilities.
- Develop workflows for service provisioning, fulfillment, and incident handling in telecom environments