Role & responsibilities
- Develop comprehensive course curriculum to nurture skill growth and knowledge enhancement
- Customize Training requirements for all employees in Banking Vertical as per the process requirement
- Able to conduct Pre-process & Process Specific Trainings
- Conduct timely assessment to evaluate Process Knowledge of all employees
- Monitor new hire performance during OJT phase for successful Process Certifications
- Provide Coaching & Feedback to enhance agent performance
- Report out Post Certification performance to measure training efficiency
- Conduct and report out PKTs monthly
- Able to communicate with Onsite clients on a need basis for Training/clarification/current process transitions
- Knowledge of creating Process Maps for new Transitions process is an added advantage
- Willingness to work in round the clock shift and travel to different location as per business requirement
- Identify the training needs based upon new updates/system changes




- Schedule individual and team training on a need basis
- Evaluate strengths and weaknesses of the new hires to ensure right employees being aligned to the process
- Maintain Training Records
- Need to be well-informed of Banking & Financial Service which includes
- Retail, Commercial & Investment
- Wealth & Asset Management

Preferred candidate profile

Essential Skill
- Need to be well-informed of Banking & Financial Service which includes.
- Familiarity with MS Outlook required and MS Word and Excel experience a plus

Soft Skills
- Excellent communication and presentation skills
- Experience in team handling preferred
- Strong organizational and team management skills
- Excellent verbal and written communication skills
- Should be a quick learner and adapt to changes
- Ability to motivate and resolve team grievances

📌 Process Trainer Lead For US Retail (Bengaluru)
🏢 Coforge
📍 Bengaluru