Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Roles & Responsibilities :

The L1 Support role involves supporting IT Fleet management support ITFM (Client desktop, laptop & Monitor), Managed Print Services (MPS) and Mobile Service Delivery (Mobile PIM Services) providing technical assistance to users within a Windows environment and Database monitoring. The primary responsibility is ensuring quick and effective resolutions while maintaining a high level of customer service.

Requirements
- User Support and Troubleshooting:
- Serve as the first point of contact for technical support, handling inbound requests email,



or ticketing system.
- End Device Management Tool (EDMT)
- Knowledge of Computer hardware lifecycle managed using order forms.
- Provide basic troubleshooting for Windows-based systems, including desktops, laptops, and peripherals.
- Assist with common issues related to software applications, network connectivity, and hardware malfunctions.
- Guide users through simple troubleshooting steps, such as rebooting devices, adjusting network settings, and reinstalling software.
- OCC- Monitoring and First response
- Log all incidents and service requests accurately in the ticketing system and ensure timely follow-up.
- Customer Service:
- Deliver excellent customer service by maintaining a skilled demeanor and ensuring user satisfaction.
- Educate users on basic troubleshooting techniques and IT best practices to minimize recurring issues.
- Communicate effectively with users, keeping them

📌 ITS_Associate (Coimbatore)
🏢 Bosch
📍 Coimbatore