Sunstar Hospitality is a leading hospitality group committed to delivering exceptional guest experiences through operational excellence and outstanding customer service. We are looking for enthusiastic, organized, and detail-oriented individuals who are eager to begin their careers in client relationship management and operational coordination.
Role Purpose
The CRM cum Process Coordinator will be responsible for managing post-sales client communication, coordinating with internal departments to ensure timely service delivery, maintaining accurate CRM records, and following up on pending payments. This role acts as a bridge between clients and various operational teams to ensure a seamless customer experience after the sale.
Roles & Responsibilities
Client Relationship Management
* Serve as the primary point of contact for clients after bookings are confirmed.
* Maintain skilled communication with B2B clients regarding services, bookings, and payment status.
* Build positive relationships by ensuring timely responses and effective coordination.
Payment Follow-up
* Follow up with clients for pending payments through calls, emails, and WhatsApp.
* Maintain records of outstanding payments and scheduled follow-ups.
* Coordinate with the Accounts team for payment confirmations and updates.
After-Sales Coordination
* Coordinate with Front Office, Revenue, Reservations, and Operations teams to ensure promised services are delivered.
* Track pending client requests until they are successfully completed.
* Update clients regarding the status of their requests whenever required.
CRM & Documentation
* Maintain accurate client information and communication history in the CRM system.
* Record customer interactions, commitments, complaints, and resolutions.
* Prepare daily and weekly reports related to payment follow-ups and service coordination.
Sales Coordination Support
* Assist in booking confirm
📌 CRM cum Sales Coordinator (Karol Bagh)
🏢 Sunstar Hospitality
📍 Karol Bagh
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