Role
: Carrier Operations & Commercial Manager

Work Location
: Gurgaon | Bangalore | Pune | Mumbai

Experience
: 7-12 years

Role Overview

To serve as the commercial and carrier operations owner for the Comviva’s global messaging

accounts, ensuring:
- Cost-productive and high-quality message delivery
- Vendor ecosystem optimization
- Accurate routing governance
- Billing accuracy and margin protection
- Contractual compliance across countries and channels

This role acts as the commercial control tower for the key accounts, managing supplier relationships, pricing negotiations, routing economics, and financial reconciliation end-to-end. The objective is to protect and expand gross margins while ensuring operational excellence for a mission-critical global enterprise client.

Key Responsibilities

Strategic Supplier & Carrier Management:

• Own vendor relationships specifically supporting Customer traffic.

• Maintain diversified routing options per country to ensure: Redundancy Cost efficiency SLA

stability Negotiate:



Dedicated rate cards Volume-based discounts Long-term commercial

holds Currency protections Conduct periodic supplier performance reviews aligned to

Account SLAs.

Commercial Ownership & Margin Protection:

• Own gross margin performance for traffic.

• Maintain accurate vendor rate versioning and effective-date tracking.

• Ensure alignment between Vendor cost Client pricing Routing assignments

• Identify and mitigate: Margin erosion due to vendor cost increases Country-specific pricing

risks

• Contract misalignment: Support leadership in strategic pricing discussions and RFP

responses.

Routing Governance (Commercial Oversight):

• Define routing approach per country balancing: Cost Delivery rate Latency Spam filtering

risks Oversee LCR/N-Best strategies in coordination with engineering/NOC.

• Ensure all routing changes are documented with effective dates in internal system.

• Minimize disruption risk to live traffic.

Billing & Reconcili

📌 Carrier Relations Specialist (Gurugram)
🏢 Comviva
📍 Gurugram