The Enrollment & Billing Associate is responsible for assisting members with issues related to enrollment and premium payments. This position acts as a liaison between member services and the enrollment plus finance departments. This position is responsible for reconciling enrollment and billing related discrepancies related to members
Job Description:
- Complete the full cycle of Identification, Validation, Enrollment and Billing procedures related to members
- Work on the customers applications, eligibility and fallouts arising out of discrepancies in the systems
- Ensure the accuracy and completeness of applications taken
- Billing activity includes monthly generation of member premium bills and payments received to fulfill those bills
- Correct all Billing discrepancies in a way that members no longer owe money
- Changes in Payment types as requested by Member
- Complete Account reconciliation of members post terminating the member from Services
- Works flexibly and cooperatively under supervision with all team members
- Completes all responsibilities according to established protocols, policies and standard practices plus adhere to regulatory compliance programs such as HIPPA
Skills Required
- Valuable verbal and written communication skills,
- Ability to multi-task, Critical thinking abilities, open and ready to work on feedback
- Quality focused, Good Analytical skills.
- Proficiency with Windows, MS Office and basis computer skills
- Demonstrate skills necessary to interpret regulations and guidelines
- Ability to interact positively with internal and external customers
Eligibility Criteria
- At least 6 months of experience, preferably in health care domain and preferably with experience of working in night shift
- Proficiency in Microsoft Office Suite
- Must be a Graduate from an recognized university ( No B.Tech, MCA or IT related degree)
- Mandatory working from Office
- Typing - 30 WFM with 90% Accuracy
- Flexibility to work in Shifts