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Job Overview
The Rec & Proofing Rep 5 performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. Ensures the quality and service of self and others. May recommend new options to enhance productivity in accordance with guidelines. Requires tact and diplomacy when exchanging complex or sensitive information with others.
Is sensitive to audience diversity. Basic knowledge of the organization, the business and its policies required. Typically responsible for resolving basic to moderately complex problems based on practice and precedence. Able to assess applicability of similar experiences and evaluate options under circumstances not covered by procedures.
Responsibilities:
- Responsible for daily/weekly/monthly reconciliation of ICG/GCG/Internal accounts of various products assigned by the team-head
- Follow up/Escalate with responsible business units on outstanding breaks according to internal procedure
- Respond to customer enquiries in a timely and professional manner
- Report SLA and/or other risk control breaches to the team-head for timely investigation and escalation
- Strictly follow SOPs in daily/weekly/monthly reconciliation
- Participate in self-paced online training or organized classroom training to
📌 Rec & Proofing RepChennai (Chennai)
🏢 Citi
📍 Chennai
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