Job Summary

Fusion CX is hiring an experienced Assistant Manager - Quality Assurance in Mohali for a high-impact operational quality role within a fast-paced customer experience environment. If you are exploring jobs in Mohali, quality assurance jobs in Mohali, or BPO QA jobs in Mohali, this opportunity offers the chance to lead quality initiatives, strengthen compliance standards, and drive operational excellence across business processes. This role is ideal for professionals with solid analytical skills, quality management expertise, and the ability to improve performance through structured audits, reporting, process improvement, and team support. You will play a critical role in maintaining quality standards, identifying operational gaps, and supporting continuous improvement initiatives.
About the Role

As an Assistant Manager - Quality Assurance, you will oversee quality monitoring processes, support operational compliance, and help improve overall service quality through structured analysis and reporting.



You will collaborate with operations and leadership teams to ensure quality standards, process adherence, and continuous improvement across workflows.
Key Responsibilities
- Interpret, implement, and maintain company quality assurance standards and processes
- Conduct quality inspections, audits, and testing to ensure operational compliance and service quality
- Track, document, and report quality performance metrics and operational trends
- Perform root-cause analysis and recommend corrective and preventive actions
- Investigate quality concerns and ensure resolution according to internal guidelines and compliance standards
- Develop and improve procedures related to quality monitoring, complaint handling, and documentation
- Monitor risk-management procedures and maintain issue tracking logs
- Prepare internal quality reports, audit summaries, and performance insights for leadership review
- Support training and coaching initiatives for quality standards,

📌 QA Assistant Manager (Sahibzada Ajit Singh Nagar)
🏢 Fusion CX
📍 Sahibzada Ajit Singh Nagar