We are looking for a customer-focused and computer-savvy Front Office & Guest Relations Executive to join our team. The role will involve managing day-to-day front office operations, guest reservations and check-ins/check-outs, supporting restaurant operations, and assisting customers with banquet enquiries and bookings.

- Key ResponsibilitiesManage guest check-ins and check-outs and provide a welcoming experience to guests.
- Handle room reservations, bookings, cancellations and guest enquiries.
- Maintain accurate hotel booking and guest information using Ezee Cloud.
- Assist with day-to-day restaurant operations and customer service.
- Welcome prospective customers and show the banquet hall, explaining the facilities and available options.
- Handle initial banquet enquiries and, with experience, take responsibility for converting enquiries into bookings.
- Coordinate with the management team regarding banquet events, guest requirements and bookings.
- Maintain basic billing, invoicing and tax-related records using BUSY accounting software.
- Answer phone calls,



WhatsApp enquiries and other customer communications professionally.
- Ensure a high standard of customer service across the hotel and restaurant.
- Requirements1–3 years of experience in hotel front office, hospitality, restaurant or customer service roles preferred.
- Good working knowledge of computers and MS Office.
- Good proficiency in Ezee Cloud or similar hotel PMS/reservation software.
- Working knowledge of BUSY accounting software is preferred.
- Strong English communication skills, both written and verbal.
- Excellent customer service and interpersonal skills.
- Professional, confident and presentable personality.
- Ability to multitask and work in a quick-paced hospitality environment.
- Comfortable speaking with guests and prospective banquet customers.

Salary₹18,000 – ₹20,000 per month, depending on experience and skills.

Location: Hotel Tanveer, Kurali

Employment Type: Full-time

📌 Front Office & Guest Relations Executive (Kurali)
🏢 Tanveer Hotel Private
📍 Kurali