Candidates must be willing to work in rotational shifts supporting 24×7 warehouse operations, including weekends and night shifts as per business requirements.

Job Description

Role Summary

We are looking for hands-on Desktop L1 Engineers to support warehouse IT operations. The role demands solid technical expertise in end-user computing, warehouse IT devices, basic network support, and IT asset management to ensure seamless business operations.

Key Responsibilities

- Install, configure, troubleshoot, and provide break-fix support for desktops, laptops, thin clients, and docking stations.
- Support and troubleshoot barcode scanners, handheld terminals (HHT), thermal printers, label printers, laser printers, weighing scale interfaces, and other warehouse IT devices.
- Perform L1 troubleshooting for LAN, Wi-Fi, network switches, access points, structured cabling, patch panels, and ISP last-mile connectivity.
- Execute passive network activities including LAN patching, port patching, patch panel management, rack housekeeping, cable dressing, and structured cabling verification.
- Perform LAN cable testing, network point validation, and wireless (Wi-Fi) signal strength and coverage testing to ensure network readiness and stability.




- Diagnose and replace hardware components such as RAM, SSD/HDD, SMPS, keyboards, mouse, monitors, adapters, power supplies, and other IT peripherals.
- Install and configure Windows operating systems, device drivers, Microsoft 365, antivirus, and enterprise applications.
- Execute IMAC (Install, Move, Add, and Change) activities for end-user devices and warehouse IT infrastructure.
- Manage IT assets including asset tagging, inventory management, stock reconciliation, inward and outward movement, lifecycle management, and periodic audits.
- Log, track, and resolve incidents through ITSM tools while meeting defined SLA commitments.
- Coordinate with OEMs, vendors, and ISPs for hardware replacement, network incidents, and service restoration.
- Maintain maximum availability of warehouse IT infrastructure with minimum operational downtime.

Preferred Profile

- 2–5 years of hands-on experience in desktop support within warehouse, logistics, quick commerce, e-commerce, or manufacturing environments.
- Practical experience in supporting warehouse IT infrastructure and managing large-scale IT assets.
- Early joiners will be preferred.

📌 Desktop Engineer (Ludhiana)
🏢 3i Infotech
📍 Ludhiana