Key Responsibilities:

Handle inbound and outbound customer calls

Provide timely and accurate information to customers

Resolve customer complaints or concerns in a professional manner

Maintain a positive, empathetic, and professional attitude toward customers at all times

Keep detailed records of customer interactions and transactions

Follow up on customer inquiries and issues until resolved

Qualifications:

Proven experience in customer service or related field (preferably in e-commerce or retail).

Excellent communication skills, both written and verbal.

Strong problem-solving abilities with a customer-first mindset.

Proficient in handling social media platforms (especially Instagram).

Familiarity with Gmail and phone etiquette for customer service.

Ability to handle multiple customer queries at a time.

Organized and detail-oriented with the ability to keep records.

Perks and Perks:

Competitive salary

Opportunity to be a part of a growing luxury brand.

Training and growth opportunities

📌 Telecalling Executive (Pune)
🏢 The Mapp
📍 Pune