Job Summary The Hub Executive is responsible for rider onboarding, documentation, vehicle allotment, rent collection, MIS reporting, recovery coordination, and ensuring smooth day-to-day hub operations while adhering to company SOPs.
Key Responsibilities:- Onboard riders as per company process and verify all required documents (ID proof, driving licence, address proof, etc.).
· Complete rider onboarding forms and ensure rental agreements are properly explained and signed.
· Collect, update, and maintain security deposit records.
· Allocate two-wheelers to riders and ensure proper handover of vehicles, keys, and accessories.
· Maintain vehicle entry/exit logs and vehicle condition reports.
· Ensure timely daily/weekly rent collection and share updated MIS and collection reports.
· Follow up with riders for pending dues and coordinate with recovery and calling teams for overdue payments.
· Escalate unresolved recovery cases as per company policy.
· Coordinate with fleet and maintenance teams for servicing, damages, and missing assets.
· Maintain accurate operational records and daily reports while ensuring compliance with company SOPs.
· Facilitate smooth communication between the hub, riders, and central operations team.
· Achieve a daily rider allotment target of 2 riders (approximately 60 riders per month).
Required Skills:- Good communication and interpersonal skills
· Basic MS Excel/MS Office knowledge
· Record-keeping and documentation
· Problem-solving and coordination abilities
· Ability to work in a fast-paced operational setting