We are looking for a proactive and customer-focused Operations & Customer Support Executive to manage day-to-day operational activities while providing excellent support to customers. The ideal candidate should have strong communication, problem-solving, coordination, and organisational skills.

Key Responsibilities Customer Support

- Respond to customer queries through phone, email, chat, and other communication channels.
- Understand customer concerns and provide accurate and timely solutions.
- Handle complaints professionally and ensure effective resolution.
- Follow up with customers to ensure issues are resolved and maintain customer satisfaction.
- Maintain accurate records of customer interactions and feedback.
- Escalate complex issues to the appropriate department or manager.

Operations

- Coordinate and monitor daily operational activities.
- Process orders, requests, documentation, and customer-related transactions accurately.




- Coordinate with internal teams such as sales, logistics, finance, and technical support.
- Track tasks, pending requests, and service-related activities to ensure timely completion.
- Maintain operational reports, records, and databases.
- Identify operational issues and suggest improvements to processes.
- Ensure company policies and standard operating procedures are followed.
- Required SkillsExcellent verbal and written communication skills.
- Solid customer service and interpersonal skills.
- Good problem-solving and decision-making abilities.
- Strong attention to detail and accuracy.
- Ability to multitask and prioritize work effectively.
- Good knowledge of MS Office / Google Workspace.
- Ability to work independently as well as part of a team.
- Positive attitude and willingness to learn.

📌 Operations And Customer Support Executive (Mumbai)
🏢 The Big Deal Enterprise
📍 Mumbai