Experience - Fresher- 3years (Patient Coordinating or Counselling and Telecalling experience.)
Work Profile - WFO || 6 days || Rotational Day Shifts and Week offs.
key skills
Healthcare Operations | Nursing | Pharmacy | Life Sciences | Biotechnology | Psychology | Patient Care | Medical Documentation | Telecalling | Health Insurance | TPA | Medical Coordination | Customer Support | Hospital Operations | Diagnostics | MER | Voice Process
Role & responsibilities
- Contact customers for Medical Examination Report (MER) cases.
- Conduct structured medical questionnaires over calls.
- Accurately document customer responses in digital forms.
- Coordinate completed MER cases with doctors for clinical review.
- Ensure SLA and turnaround time adherence.
- Escalate discrepancies or customer concerns appropriately.
- Maintain high-quality documentation and customer experience.
Preferred candidate profile
- Mandatory Graduation (medical Background) required.
- Excellent English,Hindi, and any 1 south language (Tamil, kannada, Telugu, Malayalam) communication
- Customer handling skills
- Attention to detail
- Documentation accuracy
- MS Office & basic computer knowledge