Role & Responsibilities
- Manage and update customer data in the CRM system.
- Ensure timely allocation and tracking of leads.
- Monitor lead follow-ups and conversions by the telecalling team.
- Maintain accurate records of customer interactions and status updates.
- Generate daily, weekly, and monthly MIS reports.
- Coordinate with sales, procurement, and operations teams for customer handling.
- Track team performance and ensure adherence to CRM processes.
- Resolve customer queries and escalations in a timely manner.
Preferred Candidate Profile
- 5 years of experience in CRM, customer relationship management, sales coordination, or customer support.
- Proficient in CRM software and MS Excel.
- Strong communication and interpersonal skills.
- Good analytical and reporting abilities..
- Experience in automobile dealerships, automotive industries preferred.
Perks & Perks
- Competitive salary with performance incentives.
- Professional growth and career advancement opportunities.
- Learning and development programs.
- Leave and statutory benefits as per company policy.