About the Role Mom’s Home is a fast-growing D2C organic baby care brand. We are looking for a proactive CRM Executive to join our Jaipur team. Your primary mandate is simple: ensure order completeness and drive incremental revenue by converting customer inquiries into sales via live chat.
Key Responsibilities
- Partial Fulfillment Management: Track orders with missing stock. Proactively call/message customers to suggest alternative products or arrange partial shipments.
- Production Coordination: Own the action plan for missing items. Coordinate directly with our warehouse and production teams to arrange immediate manufacturing for out-of-stock items.
- Live Chat Sales (KwikChat): Monitor live chat streams daily. Tag customer inquiries as sales leads and guide conversations to close orders directly via chat.
- Dispatch SLA Tracking: Monitor daily operational efficiency.
Identify and isolate delayed orders that have failed to ship within a 3-day window and push for accelerated dispatch.
- General Support: Act as a warm, empathetic voice for the brand, resolving post-purchase queries.
What We Are Looking For
- 0-6 months of experience in e-commerce CRM, customer support, or conversational sales.
- Excellent written and spoken communication skills (Hindi & English).
- A sales-driven mindset, you know how to turn a customer query into a completed order.
- Strong coordination skills; you are comfortable chasing down updates from the warehouse or production teams.
- Comfortable using CRM platforms (e.g., KwikChat, Shopify) and basic Google Sheets.
Pay: ₹15,000.00 - ₹20,000.00 per month
Perks:
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
📌 CRM Executive (Jaipur)
🏢 Moms Home
📍 Jaipur
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