Role & responsibilities

Manage large amounts of outbound calls in a timely manner
- Follow communication scripts when handling different topics
- Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call centre database in a comprehensible way
- Frequently up skill trainings/refreshers for improvement in performance.
- Meet personal/team qualitative and quantitative targets
- Target based calling with major focus on conversion

Preferred candidate profile

Previous experience of minimum 6 months in outbound customer support role • Track record of performance in OB set up preferably collections • Robust phone and verbal communication skills along with active listening • Familiarity with CRM systems and practices • Customer focus and adaptability to different personality types • Ability to multi-task, set priorities and manage time effectively • Under-graduate/graduates Not pursuing further studies

📌 Walk-in || Collections (Gandhinagar)
🏢 Baroda Global Shared Service
📍 Gandhinagar