Job Title: SolarWinds L3 Engineer
Role Level: L3 / Senior Engineer
Experience: 7-10 Years
Primary Platform: SolarWinds Orion
Role Type: Managed Services / Enterprise Monitoring & Observability

Role Overview

We are looking for an experienced SolarWinds L3 Engineer / Senior Monitoring & Observability Engineer with robust expertise in SolarWinds Orion administration, architecture, monitoring, performance optimization, troubleshooting, integration, and automation.

The candidate will act as the L3 technical escalation point for complex monitoring issues, support enterprise-scale environments, optimize the SolarWinds platform, and provide technical guidance to L1/L2 teams.

Key Responsibilities

SolarWinds Platform Administration
- Administer and maintain the SolarWinds Orion Platform and associated modules.
- Perform installation, upgrades, patching, configuration, and lifecycle management.
- Configure High Availability (HA), scalability, and disaster recovery solutions.
- Monitor platform health, capacity, and overall system performance.




- Troubleshoot complex SolarWinds platform issues and infrastructure dependencies.

Monitoring & Observability
- Configure and manage SolarWinds modules including:
- Network Performance Monitor (NPM)
- Server & Application Monitor (SAM)
- NetFlow Traffic Analyzer (NTA)
- Network Configuration Manager (NCM)
- IP Address Manager (IPAM)
- User Device Tracker (UDT)
- Design monitoring strategies, alerting rules, thresholds, and escalation workflows.
- Develop dashboards, reports, and executive-level monitoring views.
- Ensure comprehensive monitoring coverage across enterprise infrastructure.

L3 Incident & Problem Management
- Act as the L3 escalation point for critical and complex monitoring incidents.
- Perform detailed Root Cause Analysis (RCA) and implement preventive actions.
- Support critical production incidents, bridge calls, and technical escalations.
- Ensure timely incident resolution in accordance with defined SLAs and oper

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