About the role

Outskill helps organisations and individuals adopt AI and build future-ready skills. We're looking for a Community Engagement & Outcomes Manager / Senior Manager to own how we build community, surface success, and turn customer and learner results into proof the whole market can see. You'll engage and grow a community that spans enterprise customers, existing users, and learners from every line of business; quantify the outcomes they achieve; and develop a roster of advocates and references that strengthen Outskill's brand and credibility. This is a storytelling, community-building, and cross-functional role for someone who can move fluently from individual learners to CXOs.

Key Responsibilities

Community Building & Engagement
- Build, grow, and nurture an engaged community across Outskill's user base enterprise customers, existing users, and learners from every line of business.
- Design and run engagement programs, rituals, and channels that keep members active, connected, and returning.
- Be the trusted point of contact for the community,



gathering feedback and surfacing needs.

Success Outcomes & Storytelling
- Surface and quantify success outcomes ROI, adoption, career progression, and business impact from across the customer and learner base.
- Turn those outcomes into compelling case studies, testimonials, and impact narratives across formats.
- Maintain a living library of proof that Sales, Marketing, and Leadership can draw on.

Advocacy & Champion Development
- Identify and develop champions and advocates across customers and learners, and grow them into public references.
- Stand up and run a structured customer advocacy and reference program.
- Build a reliable supply of referenceable accounts and speakers for Sales and Marketing.

Events & Thought Leadership
- Plan and host webinars, roundtables, conferences, panels, and community initiatives that bring members together.
- Create platforms and moments for customers and learners to shar

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