Position: Telecalling Executive – Service
Department: Service
Industry: Automobile Dealership
Location: Chennai Avadi, Paruthipattu
Experience: 0–2 years
Employment Type: Full-time
Reporting To: Service Manager / CRM Manager
Immediate Joiners Preffered
Job Summary
We are looking for a confident and customer-focused Telecalling Executive to support our automobile dealership's Service Department. The candidate will be responsible for contacting customers, scheduling vehicle service appointments, following up on service requirements, and ensuring a positive customer experience.
Key Responsibilities
- Make outbound calls to customers for service reminders and appointment booking.
- Contact customers whose vehicles are due for periodic maintenance/service.
- Schedule and confirm service appointments based on customer convenience.
- Follow up with customers for pending service, repair, and inspection requirements.
- Inform customers about service offers, campaigns, maintenance packages, and dealership promotions.
- Make follow-up calls after vehicle delivery to check customer satisfaction.
- Record customer responses, appointments, and follow-up details accurately in the CRM/DMS system.
- Coordinate with Service Advisors regarding customer appointments and requirements.
- Handle customer queries professionally and escalate complaints to the concerned team.
- Maintain daily call records and achieve assigned calling, appointment, and conversion targets.
- Conduct reminder calls for upcoming appointments and reduce appointment no-shows.
- Maintain positive relationships with existing customers to encourage repeat service visits.
- Support the dealership in improving customer retention and service revenue.
Required Skills
- Good communication and telephone etiquette.
- Customer-friendly and convincing approach.
- Basic knowledge of automobiles/service is an advantage.
- Comfortable making a high volume of outbound