Job Description – Customer Service Executive

Industry: Immigration Consultancy

Job Summary

We are looking for a proactive and customer-focused Customer Service Executive to handle client communication, resolve queries, provide timely updates, and ensure a smooth client experience throughout the immigration process.

Key Responsibilities
- Handle client queries through calls, WhatsApp, email, and other communication channels.
- Provide clients with accurate updates regarding their immigration applications and case status.
- Coordinate with Sales, Operations, Documentation, and CBO teams to resolve client concerns.
- Follow up with clients for pending documents, payments, appointments, and other requirements.
- Maintain proper records of client interactions, complaints, and follow-ups in the CRM.
- Ensure timely escalation and resolution of client complaints and service-related issues.




- Maintain regular communication with clients and ensure a high level of customer satisfaction.
- Follow company SOPs, communication standards, and compliance requirements.
- Prepare daily/weekly reports on client follow-ups, pending cases, and resolved queries.

Requirements
- 1–2 years of experience in Customer Service / Client Relationship / Immigration Industry preferred.
- Excellent verbal and written communication skills.
- Strong customer-handling and problem-solving abilities.
- Good knowledge of MS Office and CRM systems.
- Ability to manage multiple clients and follow-ups efficiently.
- Skilled, patient, proactive, and service-oriented attitude.
- Immigration/visa consultancy experience will be an advantage.

Pay: ₹20,000.00 - ₹23,000.00 per month

Work Location: In person

📌 Customer Service Executive (Sahibzada Ajit Singh Nagar)
🏢 Trenity Immigration Consultants
📍 Sahibzada Ajit Singh Nagar