Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: Five9 Tool Support
Position: SE
Experience: 4 to 10 years
Category: Software Development/ Engineering
Shift: EST business hours (5:30 PM IST to 2:30 AM IST)
Main location: Bangalore, Chennai
Position ID: J0726-1665
Employment Type: Full Time
Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 4 years of relevant experience.
Five9 Tools Support Job Responsibilities include:
. Administer, maintain, and support the Five9 Intelligent Cloud Contact Center platform to ensure high availability and performance.
. Configure and manage inbound/outbound call flows, IVRs, ACDs, campaigns, and routing strategies to optimize customer interactions.
. Develop and maintain integrations between Five9 and enterprise applications using REST APIs, web services, and event driven solutions.
. Integrate Five9 with CRM platforms such as Salesforce, Microsoft Dynamics 365, ServiceNow, and other business applications.
. Automate user provisioning, queue management, campaign configuration, and operational processes through Five9 APIs and SSO solutions.
. Troubleshoot and optimize contact center integrations, analytics, and system performance while collaborating with business and technical teams to deliver scalable solutions.