Roles and Responsibility
- Manage end-to-end loan processing, including documentation verification and customer interaction.
- Utilize CRM systems to track and process loan applications efficiently.
- Collaborate with banking operations teams to ensure smooth loan disbursement processes.
- Verify customer income documents and ensure compliance with KYC regulations.
- Maintain accurate records of loan applications, disbursements, and repayments.
- Provide exceptional customer service by responding promptly to queries and resolving issues professionally.
Job Requirements
- Experience in loan processing, mortgage processing, or asset finance is required.
- Proficiency in using CRM systems and banking operations software is essential.
- Strong documentation skills and attention to detail are necessary.
- Excellent communication and interpersonal skills are needed to work effectively with customers and colleagues.
- Ability to work in a fast-paced setting and meet deadlines is crucial.
- Familiarity with KYC regulations and compliance procedures is expected.
- Candidates must be able to attend face-to-face interviews.
Screening Questions (Answer Yes/No)
- 1. Do you have Loan Processing experience
- 2. Have you worked on Mortgage or Asset Finance files
- 3. Have you handled end-to-end loan processing
- 4. Have you worked on CRM systems
- 5. Have you worked on lender portals
- 6. Have you verified customer income documents
- 7. Do you understand KYC and compliance
- 8. Are you comfortable with a 5:00 AM shift
- 9. Are you staying within 15 KM of Kandivali West
- 10. Can you attend a