THE ROLE IN ONE LINE
- You run a city or sub-regional cluster of Operations multiple Senior Managers, 1220 active projects, 4060 Cr portfolio.
- You build the operating system that keeps it from collapsing under its own weight.
WHAT YOU WILL OWN
- Cluster delivery full P&L;, schedule, quality, and client outcomes for your geography Senior Manager development build the layer below you; identify and grow next-level leaders Capacity planning anticipate site, PM, SPM, and vendor needs two to three quarters ahead of demand Vendor ecosystem strategic partnerships at city level; rate cards; master service agreements Top-account ownership the top 35 clients in your geography are your direct accountability Cross-functional alignment work shoulder-to-shoulder with city leads in Design, Sales, Procurement, and Finance Process and system build codify what works; push back what does not; help build the Operations playbook Talent pipeline active in senior hiring; build a city-level bench at PM, SPM, and Sr Manager layers
WHAT WE NEED FROM YOU
- Must-Haves 8+ years in commercial fit-out or adjacent industries (FLEXIBLE) Has led a team of 30+ across multiple layers PMs, SPMs, Sr Managers Has owned a multi-city or large-city portfolio of 30 Cr+ in value Demonstrated process build has codified an Operations playbook somewhere before Senior client management at CXO level
- Strong commercial acumen margin protection, billing discipline, cashflow awareness
- High-judgement decision-making pattern recognition across many projects Good to
- Have MBA from a premier institute (especially for FLEXIBLE candidates)
- Experience scaling a delivery function in a high-growth setting
- Exposure across sub-segments offices, retail, hospitality, managed workspaces Track record of building leadership benches at the Sr Manager layer
WHAT MAKES THIS ROLE HARD
- You are the senior layer where the company expects predictability.
- Your sites will still have surprises but your weekly review with sen