Job Type: C2H
Department: IT Service Management (ITSM)
Experience Required: 68 Years
Key Responsibilities
- Administer and maintain the CMDB platform and related processes end-to-end
- Define and manage Configuration Items (CIs), CI classes, attributes, and relationships
- Ensure CMDB data integrity, completeness, and accuracy through regular audits and reconciliation
- Establish, document, and enforce CMDB governance policies and standards
- Design and maintain CI relationship mappings to support impact analysis, change management, and incident management
- Collaborate with Change, Incident, and Problem Management teams to ensure CMDB data supports ITSM processes effectively
- Monitor data feeds and discovery tools to keep CMDB updated and synchronized with source systems
- Drive continuous improvement initiatives for CMDB data quality and process maturity
- Support Software Asset Management (ITAM) activities license tracking, compliance, and asset lifecycle management
- Assist with Windows Server and Azure administration tasks as needed, particularly in the context of Splunk installation projects
- Prepare reports, dashboards, and documentation related to CMDB health and governance metrics