JOB BRIEF

We are looking for a dynamic and customer-focused professional to drive enrolment and ENGAGEMENT for our mall loyalty program. This is a site-specific role (on-ground + desk) with a solid promoter-style approach, where success depends on direct customer conversions, enabling brands & promoters to convert, and managing backend operations.

KEY RESPONSIBILITIES
- Proactively approach and engage with mall customers into the loyalty program.
- Spend 45 hours daily on-ground in the mall /stores driving customer engagement and conversions.
- Clearly explain program benefits and resolve customer queries.
- Build strong relationships with brands and store staff to drive program adoption.
- Enable, influence, and motivate store teams to pitch and convert customers.
- Manage and guide on-ground promoters to ensure daily conversion targets are met.
- Drive conversions through a mix of self-effort, brand-led, and promoter-led efforts.
- Identify opportunities within the mall to maximize engagement.
- Support execution of campaigns, offers,



and in-mall communication for new member acquisition as well as existing member engagement.
- Ensure visibility and correct placement of loyalty collaterals across touchpoints.
- Manage loyalty backend operations, data tracking, and coordination.
- Keeping the existing members engaged with special events or promos using brand associations
- Track and report daily/weekly/monthly KPIs and ensure target achievement.

KEY SKILLS
- Strong communication, interpersonal, and convincing skills.
- Ability to influence customers, brands, and promoters.
- Experience or comfort in a high-energy, on-ground sales/promoter role.
- Strong relationship-building and team handling skills.
- Proactive, target-driven, and result-oriented mindset.
- Ability to manage multiple stakeholders (customers, brands, promoters, agency, backend).
- Prior experience in sales, retail, or promotions is an advantage.

REPORTING TO

Manager - Marketing

LOCATION

Inor

📌 Executive - Loyalty (Hyderabad)
🏢 Inorbit Mall
📍 Hyderabad