Role & responsibilities
- Conduct regular quality audits of processes, transactions, calls, documents, or products.
- Review adherence to company policies, procedures, and regulatory requirements.
- Evaluate performance against predefined quality standards and KPIs.
- Identify errors, process deviations, and compliance risks.
- Prepare audit reports and provide detailed feedback to stakeholders.
- Analyze audit findings and identify trends, root causes, and improvement opportunities.
- Work with operational teams to implement corrective and preventive actions.
- Maintain accurate audit records and documentation.
- Monitor quality metrics and prepare periodic management reports.
- Participate in calibration sessions to ensure consistency in quality assessments.
- Support training and coaching initiatives based on audit observations.




- Assist in developing and updating quality standards, checklists, and audit frameworks.
- Publish Dashboard on the processes on monthly basis.
- Audit accuracy and consistency.
- Quality score improvement across audited areas.
- Compliance adherence rate.
- Timely completion of audits and reports.
- Reduction in recurring quality errors.
- Effectiveness of corrective action implementation.

Preferred candidate profile
- Bachelor's degree
- 2-5 years of experience in Quality Assurance, Auditing, Operations, or a related role.
- Knowledge of quality management principles and audit methodologies.
- Experience with quality monitoring tools and reporting systems.

📌 Team Member (Thane)
🏢 Kotak Mahindra Bank
📍 Thane