As a Customer Success Manager (CSM) , youll serve as a strategic advisor and trusted partner to enterprise organizations, helping them realize transformational business value through automation and agentic AI. Youll guide executive and operational leaders through adoption journeys, value realization, and long-term digital transformation initiatives.
This role is perfect for relationship builders and strategic program leaders who excel at navigating complex organizational dynamics, translating emerging technologies into business outcomes, and orchestrating cross-functional teams to drive customer success.
What youll do at UiPath Strategic Customer Leadership
- Build and maintain trusted relationships with C-suite executives, operational leaders, IT stakeholders, and business teams
- Serve as the primary post-sales strategic advisor, aligning UiPaths automation and Agentic AI capabilities to customer priorities
- Develop and execute comprehensive success plans that drive measurable outcomes, platform adoption, retention, and expansion
- Facilitate executive business reviews,
steering committees, and value realization discussions
Program Portfolio Management
- Lead complex, multi-workstream transformation programs involving diverse stakeholders across business, operations, technology, and change management
- Establish governance structures, success metrics, risk management frameworks, and executive reporting mechanisms
- Coordinate resources across Sales, Qualified Services, Solution Engineering, Support, Product teams, and partner ecosystems
- Proactively identify and mitigate risks while maintaining program momentum
Industry Expertise Thought Leadership
- Leverage industry experience to identify high-impact, scalable automation opportunities across your customer portfolio
- Support delivery teams through requirements gathering and process/technology redesign
- Stay current on industry trends, regulatory changes, Agentic AI innovations, and automation technolog
📌 Customer Success Manager (India)
🏢 Uipath
📍 India