JOB DESCRIPTION

Training & Quality Manager Admissions

Department: Admissions
Function: Training, Quality & Process Excellence
Reporting To: Head – Admissions / Director – Admissions
Location: Sreenidhi University, Hyderabad
Employment Type: Full time

Role Purpose

The Training & Quality Manager – Admissions will be responsible for building a high-performing, student-centric admissions team through structured training, quality monitoring, process standardization, and continuous improvement.

The role will ensure that every prospective student and parent receives a consistent, professional, accurate, and engaging admissions experience, while improving counselling effectiveness, conversion rates, process compliance, and overall admissions performance.

Key Responsibilities

1. Training & Capability Development
- Design and execute structured induction and ongoing training programmes for Admissions Counsellors and executives.
- Develop training modules on counselling skills, communication, objection handling, negotiation, university programmes, fee structures, scholarships,



and admissions processes.
- Conduct regular role plays, mock counselling sessions, assessments, and refresher programmes.
- Identify individual capability gaps and create targeted development plans.
- Build a culture of continuous learning and performance improvement.

2. Quality Assurance & Monitoring
- Establish and implement an Admissions Quality Framework covering calls, counselling sessions, follow-ups, CRM usage, documentation, and student communication.
- Conduct regular call audits, mystery audits, counselling observations, and quality assessments.
- Develop quality scorecards and ensure adherence to approved scripts, processes, policies, and communication standards.
- Identify recurring quality gaps and drive corrective and preventive actions.

3. Admissions Process Excellence
- Standardize SOPs, workflows, scripts, FAQs, counselling guidelines, and escalation mechanisms.
- Ensure consist

📌 Training & Quality Manager - Admissions (Ghatkesar)
🏢 SR Educational
📍 Ghatkesar