Jewellery Retail Sales Representative

Location: Mumbai, Maharashtra
Department: Retail Sales
Reports To: Store Manager / Retail Operations Manager
Employment Type: Full-Time

About the Role

We are looking for a personable and target-driven Jewellery Retail Sales Representative to join our showroom team in Mumbai. The ideal candidate will have a passion for jewellery, robust customer engagement skills, and the ability to guide clients through purchases ranging from everyday pieces to high-value occasion wear.

Key Responsibilities
- Greet and engage walk-in customers, understanding their preferences, budget, and occasion to recommend suitable jewellery pieces
- Explain product details including metal purity (gold/silver karats), gemstone quality, certification (BIS hallmark, GIA/IGI certificates), and pricing/making charges
- Achieve individual and store sales targets on a monthly and quarterly basis
- Handle billing, exchange, buyback, and old-jewellery valuation processes accurately
- Maintain showroom displays, ensure proper stock arrangement,



and assist with inventory counts
- Build long-term customer relationships through follow-ups, festive/wedding season outreach, and after-sales service
- Educate customers on jewellery care, warranty, and maintenance
- Coordinate with the design/custom-order team for bespoke jewellery requests
- Ensure compliance with company policies on hallmarking, billing (GST), and security protocols
- Handle customer grievances and escalate complex issues to the Store Manager

Requirements
- Graduate in any discipline (preferred); certification in Gemology or Jewellery Design is a plus
- 2-10 years of experience in jewellery, luxury retail, or high-value product sales
- Strong communication skills in Hindi, English, and Marathi (preferred)
- Sound understanding of gold/diamond pricing, hallmarking standards, and billing software
- Presentable, well-groomed, and customer-service oriented
- Ability to work on weekends, holidays, and duri

📌 Jewellery Retail Sales Representative- Mumbai
🏢 super scholar
📍 Mumbai