We are looking for a customer-focused Travel Desk Executive to assist resort guests with their travel, transportation, and local sightseeing requirements. The candidate will be responsible for coordinating travel arrangements and ensuring a smooth and convenient experience for guests.
Key Responsibilities
- Handle guest requests related to transportation, local sightseeing, and travel arrangements.
- Coordinate taxi, cab, airport/railway station transfers, and other transportation requirements.
- Assist guests with local sightseeing and tour arrangements.
- Provide information about nearby attractions, places to visit, and travel options.
- Coordinate with drivers, travel agencies, and external service providers.
- Prepare and maintain travel and transportation bookings.
- Follow up on guest travel arrangements and ensure timely service.
- Handle guest queries and resolve travel-related concerns professionally.
- Maintain proper records of travel bookings and related expenses.
Requirements
- Previous experience in a Travel Desk, Hotel, Resort, Tourism, or similar role is preferred.
- Good communication and interpersonal skills.
- Good knowledge of local attractions and travel routes is an advantage.
- Solid coordination and customer-service skills.
- Basic computer knowledge.
- Ability to communicate professionally with guests and service providers.
- Ability to work in shifts, weekends, and holidays.