Customer Service Associate – Call Centre

Location: Thane, Maharashtra
Department: Client Servicing
Job Type: Full-Time
Experience: 0–3 Years
Education: Any Graduate
Industry: Customer Service / Customer Experience

About the Company

Buyerr, part of the Sproxil group of companies, provides customer experience solutions focused on consumer promotions, customer engagement, loyalty programs, and brand protection.

The company works with brands across multiple markets to deliver technology-enabled customer engagement and promotional solutions.

Job Summary

We are looking for a Call Centre Associate to join our Client Servicing team in Thane. The role involves assisting customers participating in consumer promotions, loyalty programs, cashback offers, contests, and reward campaigns.

The ideal candidate should have positive communication skills, a customer-focused approach, basic computer knowledge, and the ability to accurately handle customer information and campaign-related documentation.

Key Responsibilities




- Handle inbound and outbound customer calls related to promotions, contests, cashback, loyalty programs, and reward campaigns.
- Assist customers with queries regarding campaign participation, eligibility, reward redemption, timelines, and status.
- Provide guidance on campaign-related technical issues involving SMS, QR codes, missed calls, web portals, and mobile-based platforms.
- Record customer interactions, complaints, requests, and resolutions accurately in the CRM or call management system.
- Perform basic validation of invoices, images, screenshots, or other documents submitted for reward fulfillment as per defined campaign guidelines.
- Review submitted documents against prescribed checklists and approve or reject submissions according to standard procedures.
- Escalate unclear, exceptional, or high-value cases to the appropriate Campaign Operations or Finance team.
- Coordinate with Technology, Operations, and Campaign Support teams for unresolved or co

📌 Customer Service Associate – Call Centre (Thane)
🏢 Astral Interntional
📍 Thane