- Key Responsibilities

1. Customer Handling & ServiceHandle customers professionally and provide a premium customer experience.

- Understand customer requirements and recommend suitable detailing services.
- Explain service packages, pricing, timelines, and after-care instructions.
- Handle customer queries, complaints, feedback, and service-related concerns.
- Ensure proper customer communication from vehicle intake to final delivery.
- Maintain strong customer relationships and encourage repeat business.

2. Team ManagementManage the daily activities of detailers, attendants, and support staff.

- Allocate jobs to team members according to workload, skill, and service requirements.
- Monitor attendance, punctuality, discipline, productivity, and performance.
- Ensure all employees follow company SOPs, safety standards, and workplace rules.
- Maintain proper coordination between the detailing and customer-handling teams.
- Address performance issues and report reliable disciplinary matters to management.

3. Vehicle Inspection & Quality ControlConduct a final inspection of every vehicle before delivery.

- Ensure all services mentioned on the job card have been completed correctly.
- Inspect paintwork, glass, interiors, tyres, trims, wheels, and other serviced areas.
- Identify defects, missed areas, damage, or quality issues before customer delivery.
- Ensure all rework is completed before the vehicle is handed over.
- Ensure every vehicle is properly cleaned, presented, and delivery-ready.
- Follow the company's Premium Handover and Delivery SOP.

4. Training & Staff DevelopmentTrain new employees on detailing processes, company SOPs, customer handling, and discipline.

- Conduct regular practical training and demonstrations.
- Train employees in the correct use of machines, chemicals, tools, and equipment.
- Monitor employee work quality and provide corrective guidance.
- Identify skill gaps and coordinate additional training where required.

5.



Daily Store OperationsSupervise the complete day-to-day functioning of the store.

- Ensure the store, workshop, customer area, washroom, and delivery area remain clean and organized.
- Ensure the manager/attendant is available during working hours.
- Ensure customer service standards are followed, including immediate assistance and refreshments where applicable.
- Ensure company branding, stickers, fragrance, and vehicle presentation standards are maintained before delivery.
- Ensure proper use, maintenance, and availability of machines and equipment.
- Coordinate with management regarding operational requirements and issues.

6. Job Card & Vehicle TrackingEnsure every vehicle has a properly created and updated job card.

- Track every vehicle from vehicle intake → service → inspection → delivery.
- Monitor service progress and ensure vehicles are delivered within the committed timeline.
- Ensure any additional work is carried out only after proper customer approval.
- Ensure all job cards and service details are accurately updated in the company software.

7. Stock & Inventory ManagementMaintain accurate records of all detailing chemicals, consumables, tools, accessories, and other store materials.

- Monitor daily usage of shampoos, compounds, coatings, cleaners, microfiber towels, tapes, polishes, and other consumables.
- Check physical stock regularly and reconcile it with inventory records.
- Maintain minimum stock levels and raise purchase requirements before materials run out.
- Control unnecessary wastage, misuse, and overconsumption of products.
- Record all stock received, issued, consumed, damaged, or expired.




- Conduct regular weekly/monthly stock audits.
- Submit inventory and stock requirement reports to management.
- Ensure proper storage, labeling, and safe handling of chemicals and materials.

8. Sales & Billing CoordinationMonitor daily sales and service bookings.

- Ensure correct billing as per approved services and pricing.
- Coordinate with the billing/accounts team regarding payments and outstanding amounts.
- Monitor additional services and upselling opportunities.
- Ensure no vehicle is delivered without proper billing/payment clearance as per company policy.

9. Day-End ReportingPrepare and submit the Daily Closing Report to management .

- Report:
- Total vehicles received
- Vehicles completed
- Vehicles delivered
- Pending vehicles
- Daily sales and billing
- Payments received
- Customer complaints/feedback
- Rework or quality issues
- Staff attendance and performance
- Stock consumption
- Stock shortages/requirements
- Damages or unusual incidents
- Ensure both WhatsApp reporting and company-software reporting are completed before EOD.
- Highlight any operational issue requiring management attention.

10. Safety, Discipline & ComplianceEnsure all employees follow workplace safety procedures.

- Ensure chemicals and equipment are handled and stored safely.
- Prevent unauthorized use or wastage of company materials.
- Maintain discipline and professional behavior within the store.
- Report accidents, vehicle damage, customer disputes, or major operational incidents immediately to management.

Key Performance Indicators (KPIs)The Store Manager will be evaluated on:

- Customer Satisfaction
- Vehicle Quality & Final Inspection
- Team Productivity
- Timely Vehicle Delivery
- Sales & Revenue Performance
- Stock & Inventory Control
- Material Wastage Control
- Job Card & Software Accuracy
- Staff Discipline & Attendance
- Store Cleanliness & Presentation
- Training & Team Development
- Daily Reporting & Operational Compliance

📌 Store Manager (Bathinda)
🏢 Cars To Crores Private
📍 Bathinda