1. Assist the collection team in following up with customers regarding pending loan repayments.
2. Contact customers through calls and other approved communication channels for payment follow-ups.
3. Support field collection activities, wherever required.
4. Maintain accurate records of customer interactions and payment follow-ups.
5. Identify overdue accounts and escalate issues to the concerned team members.
6. Assist in resolving customer queries related to repayment and collection.
7. Follow company policies, collection guidelines, and compliance requirements.
8. Coordinate with internal teams for resolving collection-related issues.
9. Prepare and maintain daily collection and follow-up reports.