Role Summary: We are looking for an experienced and rapid-paced Shift Incharge to lead night operations at our Mahesh Nagar dark store. You will be responsible for ensuring seamless order fulfillment, maintaining strict delivery SLAs, and managing the on-ground store team and inbound partners during the night shift.
Key Responsibilities:
- Operations Management: Oversee end-to-end dark store operations during the night shift, ensuring 100% order fulfillment within the 10-minute delivery SLA.
- Team Supervision: Manage and motivate a team of pickers, packers, and delivery partners to ensure high productivity and minimal errors.
- Inventory & Stock: Supervise night-time stock inwarding, conduct regular inventory checks, and minimize stock discrepancies/wastage.
- Dispatch & Logistics: Coordinate with delivery partners to ensure smooth dispatch and zero order delays.
- Issue Resolution:
Act as the first point of contact for operational bottlenecks and issues, or tech glitches during the shift.
- Store Hygiene: Maintain safety, cleanliness, and operational standards within the dark store.
Requirements & Eligibility:
- Mandatory Experience: Must have prior experience working as a Shift Incharge or Store Manager in Quick Commerce operations.
- Preferred Background: Ex-employees from Blinkit, Zepto, Swiggy Instamart, or Flipkart Minutes will be given top priority.
- Comfortable working exclusively in the night shift.
- Strong leadership skills with the ability to handle high-pressure, fast-paced environments.
- Basic computer and tech-savviness for managing inventory dashboards.