Role:

The Service Center Operations Manager will be responsible for managing the day-to-day operations, service quality, team performance, customer satisfaction, and business growth of the service center.

Key Responsibilities:

- Manage daily service center operations and ensure smooth workflow.
- Monitor device inward, diagnosis, repair, QC, and delivery processes.
- Allocate jobs to technicians and ensure timely completion.
- Set and monitor daily/monthly service targets for the team.
- Ensure proper coordination between front desk, technicians, customers, and management.
- Monitor repair quality and ensure proper QC before delivery.
- Handle customer complaints, escalations, and service-related issues.
- Ensure accurate job-sheet, inventory, spare-parts, and payment records.
- Monitor spare-part usage and coordinate with the purchase/stock team.
- Reduce pending jobs, delays, repeat repairs, and customer complaints.




- Ensure technicians follow proper repair procedures and company policies.
- Conduct regular team meetings and review individual performance.
- Train and guide staff to improve productivity and service quality.
- Monitor customer feedback, Google reviews, and service ratings.
- Identify opportunities to increase service revenue, spare-parts sales, and customer retention.
- Coordinate with management to implement new processes and improve profitability.
- Ensure cleanliness, discipline, safety, and qualified standards at the service center.
- Prepare daily/weekly/monthly operational reports for management.
- Take responsibility for achieving service center operational and business targets.

📌 Center Operations Manager (Bhubaneswar)
🏢 M/s Spectrum Technology
📍 Bhubaneswar