Key Responsibilities

- Install, configure, and maintain desktops, laptops, printers, and peripherals.
- Diagnose and resolve hardware, software, and operating system issues.
- Provide onsite and remote technical support to users.
- Install and troubleshoot Windows OS, Microsoft Office, Outlook, and other business applications.
- Configure and troubleshoot LAN, Wi-Fi, and basic networking issues.
- Manage user accounts, email configuration, and password resets.
- Perform preventive maintenance and system health checks.
- Coordinate with vendors for warranty and repair services.
- Maintain service reports and update support tickets.
- Ensure timely resolution of customer issues as per SLA.

Required Skills

- Knowledge of Windows 10/11 installation and troubleshooting.
- Basic networking knowledge (TCP/IP, LAN, Wi-Fi).
- Hardware troubleshooting for desktops, laptops, and printers.
- Understanding of Microsoft Office and Outlook.
- Valuable communication and customer-handling skills.
- Ability to travel to customer locations when required.

Qualification

Diploma / Bachelor's Degree in Computer Science, IT, Electronics, or related field.

Location:

 Tidel Park, Tharamani, Chennai

HR Contact

(phone hidden) / (phone hidden)

📌 Desktop Support Engineer (Chennai)
🏢 Icare
📍 Chennai