Job Summary

The Senior Trainer is responsible for delivering high-quality process training for the Dental Accounts Receivable (AR) business. This role focuses on onboarding new hires, managing on-the-job training, developing learning content, and partnering with operations to ensure employees achieve the required performance standards.
Key Responsibilities
Training Delivery
- Deliver client-specific process training to new hires in the Dental AR business.
- Develop and execute training plans in alignment with business and operational requirements.
- Ensure training timelines and turnaround time (TAT) commitments are consistently met.
- Facilitate refresher training and knowledge enhancement programs for existing employees.
Learning Content Assessments
- Design and update training materials, presentations, assessments, SOPs, and process work instructions.
- Create engaging learning content and educational resources to support effective knowledge transfer.
- Manage knowledge base updates and schedule periodic assessments.
Performance Monitoring
- Manage the On-the-Job Training (OJT)



and Quality Certification Process (QCP) for trainees.
- Monitor new hires performance during the initial learning period and provide timely coaching and process guidance.
- Conduct training evaluations, analyse feedback, and recommend improvements to training methods and curriculum.
Training Administration Collaboration
- Maintain training records, attendance, feedback, and learning data with accuracy.
- Collaborate with Operations and other stakeholders to identify training needs and schedule learning interventions.
- Prepare training reports and support continuous improvement initiatives.
- Mentor and support current employees to ensure a smooth transition into operations.
Experience and Qualification
Experience
- Bachelors degree in any discipline.
- 3 7 years of experience in the US Healthcare RCM industry with hands-on experience in the Accounts Receivable (AR) process.
- Minimum 2 years

📌 Senior Trainer ? Business Training (Chennai)
🏢 Access Healthcare
📍 Chennai