At Foundever, we are revolutionizing customer experience (CX) with cutting-edge digital solutions. As we grow, we are building a pioneering Digital Services organization, and we re looking for exceptional talent to join our Qualified Services - CcaaS team. This is your chance to be part of a dynamic, forward-thinking team working on high-impact projects that drive innovation in the CCaaS space

If you re passionate about end-to-end solution implementations, working with top-tier CX technology, and driving customer success, this role is for you As a CCaaS PS Engineer, you will architect and perform solution implementations and ensure the success of our client projects from start to finish.

Job Responsibilities

Solution Design
- Collaborate with clients to capture business and technical requirements
- Design scalable CCaas solution leveraging Architect / Visio, routing, and digital channels
- Develop IVR and bot workflows
- Define technical integration strategies (REST APIs, webhooks, middleware)

Implementation Configuration
- Configure CCaaS components such as routing, queues, skills,



wrap codes, user profiles
- Build and optimize inbound/outbound voice, chat, email, and messaging flows
- Integrate external systems such as CRM, WFM or custom apps
- Develop and deploy custom scripts, data actions as needed

Programming Development
- Write and test code for integrations and automation, as needed
- Use OAuth2, API keys, and secure authentication for external system connectivity
- Create middleware components

Project Delivery
- Support project lifecycle - scoping, build, testing, and production deployment
- Collaborate with cross-functional teams including Project Management, Sales, BI, Operations, etc
- Provide technical documentation, user guides, and training as required

Optimization Support
- Conduct post-implementation reviews to enhance performance and efficiency
- Stay current with new CCaaS releases

Why You ll Love This Role
- Be at the forefront of CX t

📌 CCaaS Engineer (India)
🏢 Sykes
📍 India