Hybrid Pan India 4–10 yrs Apply by Aug 31, 2026
DataBricks Support Manager

Join Techila's team of Salesforce experts. We build senior-led transformations that deliver measurable outcomes for clients worldwide.

Experience

4–10 yrs

Employment Type

Full time

Openings

1 position

Apply By

Aug 31, 2026
Required Skills

DataBricks Support Manager
Job Description

DataBricks Support Manager Pan India · Full Time · Hybrid

About the Role We are seeking an experienced DataBricks Support Manager to lead and manage the Data Engineering and Analytics support function, overseeing support operations, ensuring platform stability, and leading a team supporting DataBricks-based data platforms and applications. The ideal candidate will drive incident resolution, manage stakeholder communication, and ensure adherence to SLAs and KPIs. Success in this role will be measured by the ability to lead a high-performing team, ensure platform stability, and drive continuous improvement.

Key Responsibilities




- Manage end-to-end support operations for DataBricks environments and data platform services.
- Lead, mentor, and develop a team of support engineers and analysts.
- Ensure adherence to SLAs, KPIs, and support processes.
- Drive incident, problem, change, and service request management activities.
- Coordinate with Data Engineering, Cloud, Infrastructure, and Business teams to resolve production issues.
- Monitor platform performance, availability, and reliability, ensuring minimal business disruption.
- Conduct root cause analysis (RCA) for critical incidents and implement preventive measures.
- Establish and improve support processes, governance, and operational best practices.
- Manage stakeholder communication and provide regular service performance updates.
- Participate in capacity planning, risk management, and continuous improvement initiatives.

Requirements
- Have 10+ years of overall IT experience with substantial experience in Data Engineering and Production Support.
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📌 DataBricks Support Manager (India)
🏢 Techila Global Services
📍 India