Glassworks London is an independent women’s fashion retailer founded in 2010, operating across retail stores, ecommerce, sourcing, product, marketing and fulfilment. We are building a more scalable, systems-led organisation with clearer ownership, better operating visibility and stronger use of AI-assisted workflows.

THE ROLE
We are looking for a highly structured Business Systems & AI Operations Lead to turn repeated work, founder-held knowledge, unclear processes and manual workflows into usable operating systems.

This is not a generic admin, IT support or prompt-writing role. We need someone who can understand messy business problems, extract the logic, build practical workflows, create trackers and dashboards, support AI-assisted processes, and help teams actually use the systems.

The immediate need is to reduce founder dependency by moving key workflows - including recruitment, candidate review, operating standards, meeting follow-up, retail training, ecommerce issue tracking, file management and reporting - into controlled, repeatable systems.

WORKING PATTERN / LOCATION




Full-time remote role. Applicants may be based outside the UK, including India, South Africa or Eastern Europe, but must provide reliable overlap with UK working hours.

Key Responsibilities
- Turn repeated founder-led workflows into clear, usable operating systems.
- Help convert AI-assisted processes into workflows that managers and team members can actually use.
- Build and maintain trackers, dashboards, templates, forms, SOPs and source-of-truth documents.
- Support recruitment workflows, candidate ledgers, screening processes, interview packs and assessment evidence.
- Create workflows that turn meetings, transcripts, notes and decisions into actions, owners, deadlines and evidence.
- Map business processes, handoffs, decision points, blockers and failure points.
- Improve file management, document control, naming, access and source-of-truth discipline.
- Support light business s

📌 Business Systems (India)
🏢 Glassworks London
📍 India