An
Outbound Executive
with solid communication skills handles direct outreach to clients or leads via phone, email, or chat. (Entry level- freshers can apply)
Key responsibilitie
- sMake outbound calls to users/customers to verify personal, financial, or application data as per defined scripts and workflow
- sCross-check verified information against source documents/systems and flag discrepancie
- sAccurately log call outcomes, verification status, and notes in the CRM/verification tool after every cal
- lMeet daily/weekly call and verification targets (volume, accuracy, and turnaround time
- )Handle user queries and objections professionally, escalating sensitive or unresolved cases to the team lea
- dFollow data privacy, compliance, and call-quality guidelines at all time
- sRe-attempt calls for unreachable or pending cases within defined SLA
- sIdentify patterns of incorrect/fraudulent data and report them to the quality/risk tea