The Partner Manager is responsible for managing a defined set of Sales Partners and driving customer acquisition through them. This is a frontline role focused on partner relationship management, sales execution, and ensuring partners are equipped to sell client s product (HR domain) effectively.
The role requires close collaboration with partners to drive pipeline generation, customer conversions, and ensure adherence to client product in operating, ethical, and compliance standards.
Key Responsibilities:
- Manage and nurture relationships with assigned Sales Partners.
- Enable partners with product knowledge, sales tools, and engagement processes.
- Drive customer acquisition targets through partner-led sales.
- Support partners in conducting product demos with backend teams.
- Coordinate with internal teams for implementation and onboarding support.
- Ensure partners adhere to contracts, payment terms, and compliance guidelines.
- Track partner performance against defined target.
- Identify upsell and cross-sell opportunities within partner accounts.
- Participate in demand generation and joint marketing activities with partners.
- Ensure customer satisfaction and retention metrics are met.
Roles Boundaries
What This Role Owns:
- Partner relationship management for assigned Sales Partners.
- Achievement of acquisition and revenue targets through partners.
- Partner enablement and operational coordination.
- Customer retention and upsell opportunities.
- Compliance to contracts and payment discipline.
What This Role Does NOT Own:
- Partner recruitment strategy and regional business planning.
- Product pricing and commercial approvals beyond defined limits.
- Backend implementation ownership (coordination only).
- Creation of core marketing content.