Key Responsibilities:

1. Ocean Operations Management:
- Lead end-to-end Ocean Import and Export operations for FCL and LCL shipments.
- Ensure timely booking, shipment execution, documentation, customs coordination, and cargo

delivery.
- Monitor vessel schedules, shipment milestones, cargo movement, and operational timelines.
- Coordinate with shipping lines, NVOCCs, overseas agents, CFS, ICDs, transporters, and Customs

House Agents (CHA).
- Manage shipment exceptions, operational escalations, and ensure timely resolution.
- Handle special cargo including project cargo, hazardous cargo, and reefer shipments, where

applicable.

2. Customer & Stakeholder Management:
- Build and maintain solid relationships with customers, overseas offices, carriers, and business

partners.
- Ensure proactive communication regarding shipment status, delays, and operational updates.
- Participate in customer review meetings and support key account management.
- Resolve customer queries and escalations while ensuring high service standards.

3. Documentation & Compliance:




- Oversee preparation and verification of Bills of Lading, Shipping Bills, Delivery Orders, invoices,

and shipping documentation.
- Ensure compliance with Customs regulations, DGFT guidelines, international trade regulations, and

company SOPs. 2

This document and its contents may contain confidential information and are intended solely for the designated

recipient(s). Any unauthorized use, disclosure, copying, or distribution is prohibited without prior written consent.
- Maintain complete operational documentation for audit and compliance purposes.
- Ensure documentation accuracy to minimize operational risks and delays.

4. Team Leadership & Resource Management:
- Lead, mentor, and develop the Ocean Operations team.
- Allocate responsibilities and monitor team performance.
- Conduct regular performance reviews and identify training requirements.
- Promote a culture of operational excellence, accountability, a

📌 Manager-Ocean Operations (Pune)
🏢 Shavish Group
📍 Pune