Job Responsibilities
- Handle incoming customer enquiries through phone, online leads, walk-ins, and referrals.
- Contact and follow up with prospective customers regarding Honda cars.
- Understand customer requirements and provide relevant vehicle information.
- Schedule and coordinate test drives and showroom visits.
- Follow up with customers after test drives and quotations.
- Maintain regular follow-up on pending leads and help convert enquiries into sales.
- Update customer details, enquiries, follow-ups, and lead status in the dealership CRM/DMS.
- Coordinate with Sales Executives regarding customer requirements and appointments.
- Follow up with customers regarding booking, documentation, finance, insurance, billing, and vehicle delivery when required.
- Keep customers informed about delivery status and related updates.
- Make post-delivery calls to check customer satisfaction and collect feedback.
- Handle customer complaints or concerns and coordinate with the appropriate department for resolution.
- Maintain accurate records and prepare daily/weekly follow-up reports.
- Support the Sales Manager and sales team with customer-related administrative activities.
- Ensure qualified and courteous communication with every customer.
Pay: ₹13,000.00 - ₹20,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund