Role & responsibilities

*Multi-Store Operations Management*
- Oversee daily operations across all assigned stores/dark stores in the city, ensuring adherence to SOPs for store opening/closing, inventory, cash handling, and customer service.
- Conduct regular store visits and audits to assess operational health, cleanliness, stock availability, and staff readiness.
- Ensure uniform execution of company policies, pricing, promotions, and merchandising standards across all locations.

*People Management*
- Manage Store Managers/In-Charges across the city, providing coaching, performance reviews, and career development support.
- Drive manpower planning in coordination with HR, ensuring adequate staffing (Store Staff, Picking Executives, Delivery Executives) at each location.
- Handle employee relations issues, escalations, and disciplinary matters at the store level in coordination with HR.
- Monitor attendance, attrition, and engagement across stores; drive corrective action plans where needed.

*Sales & Business Performance*




- Own the P&L; for the city cluster driving revenue targets, controlling costs (manpower, wastage, utilities), and improving store-level profitability.
- Analyze store-wise sales data, footfall, and basket size trends; implement action plans to improve underperforming stores.
- Coordinate with category/marketing teams to execute local promotions and drive customer acquisition.

*Inventory & Supply Chain Coordination*
- Ensure optimal stock levels across stores by coordinating with warehouse/dark store teams and category managers.
- Minimize stock-outs, wastage (especially for perishables/F&V;), and shrinkage through tight inventory control.
- Oversee timely resolution of supply chain issues affecting store replenishment.

*Quick-Commerce & Delivery Operations*
- Monitor dark store performance order fulfillment TAT, delivery SLAs, and rider/Qcom Delivery Executive productivity.
- Work with the tech/ops team to troubleshoot app-related order issues

📌 Operations Cluster Manager (Anantapur)
🏢 SuperK
📍 Anantapur