Regularly follow up with existing customers to understand if any service or support is required. Maintain valuable communication and ensure client satisfaction.
Service Scheduling:
Schedule daily visits of service engineers based on client needs and service requests. Coordinate effectively with the technical team to assign tasks efficiently.
Service Request Handling:
Identify client service requirements and prepare quotations for any additional service or maintenance requests. Share quotations with clients in a timely manner.
Reporting & Documentation:
Maintain daily and monthly records of all service engineer visits.
Prepare and submit a Monthly Report indicating which engineer visited which client, the purpose of the visit, and service outcomes.
Keep service request logs updated for internal review.
Coordination:
Serve as a bridge between the client and the service engineering team. Ensure smooth communication and issue resolution.
Client Relationship Management:
Strengthen relationships with existing customers through excellent service and timely support.
Requirements:
customer service or service coordination.
Excellent communication and interpersonal skills.
Good organizational and time-management abilities.
Proficient in MS Office (Excel, Word) for reporting and documentation.
Ability to handle multiple tasks and coordinate with technical teams.
📌 Service Coordinator (Ghaziabad)
🏢 M/s Hi Tech Equipments
📍 Ghaziabad
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