Hi Candidates,

we are hiring for leading MNC for US healthcare for kolkata Location :-

Desired Candidate :-

- Profile Excellent verbal and written English communication skills.
- Strong comprehension, analytical, and multitasking abilities.
- Basic knowledge of business writing and email etiquette.
- Customer service-oriented with polished soft skills.
- Not pursuing any full time educational course.
- Comfortable with Work From Office and Night Shifts.

Roles & Responsibilities:

- Handle inbound calls from US-based members regarding healthcare insurance, claims, policy details, and coverage.
- Provide accurate information regarding eligibility, deductibles, payments, and prior authorizations.
- Document interactions appropriately and maintain patient confidentiality in compliance with HIPAA guidelines.
- Resolve customer queries promptly with a customer-first approach.
- Escalate complex issues to appropriate departments when needed.

📌 US Healthcare - Voice Process (Kolkata)
🏢 Hird Services
📍 Kolkata